Written by Bill VerStraten Friday, December 11, 2009 17:09
One of Wisper's most significant changes in 2009 was the implementation and upgrade to a new, automated billing system.
To take advantage of the new billing system, we had to institute new policies and processes. This is an important step, as it laid the ground work to collect our rightful monthly revenues, with some means of control. It's our responsibility to properly collect those revenues, as they provide the resource we depend on to maintain a high level of service and support.
So... we did it.... we switched systems in June 2009......we made a lot of people mad.
There were many people who had the right to be, many mad that service was no longer free, mad because we started charging late fees, and mad that we "shut them off and we never did that before",
The team at Wisper appreciates the patience that our loyal customers have granted while we got our stuff together. At request of many forgiving, and no longer mad customers, we have adjusted our billing policies and fees.
- Late Fee lowered to $5, (Previously $10)
- Added another 10 days to the grace period prior to late fee for non payment.
- Added another 10 days to he grace period prior to service disable for non payment.
- Paper billing fee reduced to $1. Previously $3
What we learned........
- It is a lot easier to provide good service when we collect on our accounts receivable.
- From a client perspective, Credit Card/Debit autopay is the way to go. We have 100's of clients that will vouch for that.
- The team at Wisper is capable of overcoming tremendous odds