Bill Guide
Confused by your internet bill? This guide breaks down every line item in plain language, helps you spot sneaky fees, and shows simple ways to cut costs without sacrificing speed.
Bill Guide
Confused by your internet bill? This guide breaks down every line item in plain language, helps you spot sneaky fees, and shows simple ways to cut costs without sacrificing speed.
Billing Cycle & Payment Terms
Net 15 Terms
- Your invoice is generated the day your service is installed
- Each invoice covers a 30-day billing cycle
- Payment is due 15 days after the invoice date
Autopay Customers
- Your saved payment method is charged on the invoice date or the following day
Billing Delivery
- Invoices are sent to the email address on file
- Paper bill option available: $5/month
Billing Cycle & Payment Terms
Net 15 Terms
- Your invoice is generated the day your service is installed
- Each invoice covers a 30-day billing cycle
- Payment is due 15 days after the invoice date
Autopay Customers
- Your saved payment method is charged on the invoice date or the following day
Billing Delivery
- Invoices are sent to the email address on file
- Paper bill option available: $5/month
Late Fees & Account Status
Late Fee (applied on Day 16 – 1 day past due)
- $10 flat fee, or
- 1.5% of any balance over $400
Auto-Suspension
- Accounts will automatically suspend on Day 20 (5 days past due) if any balance remains unpaid
Late Fees & Account Status
Late Fee (applied on Day 16 – 1 day past due)
- $10 flat fee, or
- 1.5% of any balance over $400
Auto-Suspension
- Accounts will automatically suspend on Day 20 (5 days past due) if any balance remains unpaid
Payment Options
Digital Options (No Fees)
- Customer Portal – manage your account, update payment methods, and pay online
- 24-Hour IVR System – automated payment system, available anytime
Agent-Assisted Payments
- Paying through a live agent has a $4.99 processing fee
Returned Payments
- Returned checks or ACH payments incur a $25 fee
- Multiple returned payments may require alternate payment methods or account review
- The returned amount plus fees must be repaid using an alternative payment method
Payment Options
Digital Options (No Fees)
- Customer Portal – manage your account, update payment methods, and pay online
- 24-Hour IVR System – automated payment system, available anytime
Agent-Assisted Payments
- Paying through a live agent has a $4.99 processing fee
Returned Payments
- Returned checks or ACH payments incur a $25 fee
- Multiple returned payments may require alternate payment methods or account review
- The returned amount plus fees must be repaid using an alternative payment method
Common Questions
When will I get my first bill?
Your invoice is generated the day your service is installed and covers the next 30 days.
When is payment due?
- Your first payment is due at installation and includes a one-time $100 installation fee.
- All following payments are due 15 days after the invoice date.
How will I receive my bill?
You’ll receive it by email. A paper bill is available for $5/month.
How can I make a payment?
Use the Customer Portal or 24-hour IVR for fee-free payments. Paying with a live agent has a $4.99 fee.
What happens if I don’t pay on time?
A late fee is added on Day 16, and service may auto-suspend after Day 20 if unpaid.
Common Questions
When will I get my first bill?
Your invoice is generated the day your service is installed and covers the next 30 days.
When is payment due?
- Your first payment is due at installation and includes a one-time $100 installation fee.
- All following payments are due 15 days after the invoice date.
How will I receive my bill?
You’ll receive it by email. A paper bill is available for $5/month.
How can I make a payment?
Use the Customer Portal or 24-hour IVR for fee-free payments. Paying with a live agent has a $4.99 fee.
What happens if I don’t pay on time?
A late fee is added on Day 16, and service may auto-suspend after Day 20 if unpaid.
Billing Contact Details
Understanding Your Bill
